Ongoing Support & Optimisation
Quarterly strategy. Monthly optimisation. Always-on partnership for service businesses who want a long-term digital team — not a project vendor.
The problem
Most agencies treat client engagements as projects. Build a website, run a campaign, hand over the keys, move on. Six months later your site is out of date, your tracking has broken, your team has questions nobody is around to answer.
Real digital growth does not happen in projects. It happens through sustained attention — small improvements every month, strategy reviews every quarter, someone who knows your business well enough to spot the opportunities and problems before you do.
That is what this service is. A senior digital team on retainer, focused on your business, available when you need us.
What this includes
Quarterly strategy reviews
We zoom out, look at the data, and adjust the plan.
Monthly optimisation
Ongoing improvements across your website, SEO, content, and campaigns.
Performance monitoring
Uptime, performance, security, SEO health monitored continuously.
Conversion optimisation
Testing and refining the paths that turn visitors into customers.
Content updates
Regular blog posts, page updates, and content refreshes.
Security & updates
WordPress core, plugins, dependencies kept current. Security audits and fixes.
Reporting
Monthly reports on what changed, what worked, what is next.
Direct access
Slack channel, email, scheduled calls. We respond fast during your business hours.
How we approach this
Full audit of your current digital footprint. Identify quick wins, ongoing priorities, longer-term opportunities.
90-day plans aligned with your business goals. Clear priorities, clear outcomes.
Steady ongoing work. Optimisations, content, monitoring, support. Weekly check-ins, monthly reports.
Available when issues come up. Proactive when opportunities appear. Year-on-year compound growth.
What you can expect
Typical tenure — most retainer clients stay with us for years
Response for urgent issues; 1–2 business days for standard requests
Slack/email touchpoints, monthly reports, quarterly strategy reviews
A digital footprint that improves steadily — not one that decays between projects
See it in practice
Common questions
Book a free 30-min consultation. No pitch deck. Just a real conversation.
