Privacy Policy

BrainFeed Solutions is a digital agency providing web design, digital marketing, automation, content, and ongoing support services to small and mid-sized businesses, primarily in Australia and the United States. We are based in Ahmedabad, India.

For the purposes of this policy:

• “BrainFeed,” “we,” “us,” and “our” refer to BrainFeed Solutions.
• “You” refers to any person visiting brainfeedsolutions.com or interacting with us through our website, email, or other channels.

Our contact details:

• Email: privacy@brainfeedsolutions.com
• Business address: [Registered business address — pending confirmation]
• Phone: +91 98986 66600

Depending on how you interact with us, we may collect the following kinds of personal data:

We do not collect special category data (such as health, race, religion, or political views) through this website.

We collect personal data in the following ways:

We do not buy data, scrape contact lists, or otherwise acquire personal information without your knowledge.

We collect and use your personal data for these purposes:

We do not use your data for any purpose you have not agreed to or that is not listed in this policy.

We keep personal data only as long as needed for the purposes it was collected. Specifically:

• Contact form submissions and consultation enquiries: up to 2 years after your last interaction, then deleted or anonymised.
• Newsletter subscribers: until you unsubscribe, after which we keep a record of unsubscribe to honour your preference.
• Analytics data: anonymised at collection or shortly after; aggregated data may be kept indefinitely for trend analysis.
• Client engagement records: for the duration of the engagement plus 7 years after the engagement ends (for tax, legal, and accounting purposes).

If you would like your data deleted sooner, you can request this by emailing privacy@brainfeedsolutions.com.

We share your personal data only with services we use to operate the business. These are:

We do not sell, rent, or share your data with third parties for marketing purposes.

We may share data if required by law, court order, or legitimate legal process.

BrainFeed is based in India. Our clients and many of our visitors are in Australia and the United States. The services we use to operate (analytics, email, hosting, scheduling) are based in the United States, India, and other jurisdictions.

This means your personal data may be transferred to and processed in countries other than the one you live in, including the United States, India, and others. These countries may have data protection laws that differ from the laws in your country.

We take reasonable steps to ensure your data is protected wherever it is processed, including:

• Using reputable service providers with their own privacy commitments.
• Restricting access to your data within our team to those who need it.
• Using appropriate technical and organisational security measures.

Our website uses cookies and similar technologies to function and to help us understand how visitors use the site. There are three categories:

You can manage cookies through your browser settings. Most browsers let you block, accept, or delete cookies. Disabling cookies may affect how the site works for you.

For visitors in the EU, UK, and similar jurisdictions, we display a cookie consent banner on first visit so you can choose what to accept.

Depending on where you live, you have various rights regarding your personal data. These typically include the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix data that is wrong or incomplete.
• Deletion — ask us to delete your data (sometimes called the “right to be forgotten”).
• Restriction — ask us to limit how we use your data.
• Portability — ask us to transfer your data to another service in a usable format.
• Objection — object to how we use your data, especially for direct marketing.
• Withdraw consent — at any time, where we rely on your consent.
• Lodge a complaint — with the relevant data protection authority in your country.

To exercise any of these rights, email privacy@brainfeedsolutions.com. We will respond within 30 days. We may need to verify your identity before processing the request.

We will not charge you for exercising these rights, except in rare cases where requests are clearly unfounded or excessive.

If you have any questions about this policy, want to exercise your rights, or have a privacy concern, please contact us:

• Email: privacy@brainfeedsolutions.com
• Address: [Registered business address — pending confirmation]
• Phone: +91 98986 66600

We aim to respond to all privacy-related enquiries within five business days, and to fully resolve any requests within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.

We may update this policy from time to time — for example, when we add new tools, change how we use data, or update to reflect legal changes.

When we make significant changes, we will:

• Update the “Last updated” date at the top of this policy.
• Notify newsletter subscribers and active clients by email when changes are material.
• Post a notice on our website for at least 30 days after the change.

Continued use of our website after the changes take effect means you accept the updated policy.